Working with reports - Online and email reports
- What kind of online reports do I have?
- Explanation of resolve time, download time, connection time, total time
- Explanation of probe status
- Explanation of alert overview
- Explanation of probe overview
- Explanation of probe log
- Explanation of uptime percentage in period
- Explanation of errors in period
- Explanation of total time in period
- Explanation of total time by checkpoint
- Explanation of total time by hour of day
- Explanation of total time by day of week
- Explanation of error breakdown by probe
- Explanation of error type breakdown by probe
- Explanation of uptime report
- Explanation of performance report
- Explanation of SLA report
- What kind of email reports can I receive?
- Can I add multiple email addresses to my email reports?
- I am having difficulties receiving my email reports
- How long does Uptrends keep my probe log?
- How long does Uptrends keep the historical data of my online reports?
- How can I use the Uptrends web service?
Uptrends provides real-time reports. We do not work with report generators so you do not have to wait before you will be able to view your reports. With an instant click you will be able to view your reports. Uptrends provides reports about your probe status, uptime, total time, probe log, performance, errors and SLA objectives.
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Resolve time: This is the time it takes to translate a domain name or URL to the corresponding IP address. For each probe where you specified a URL or domain name to connect to your web page or server, we need to perform this translation in order to connect. We do this by doing a DNS query. This is exactly what your browser does too, when you try to load a web page.
We can do the DNS query in two ways. You can control this by setting the DNS Lookup mode in the Advanced tab of the probe.
DNS Lookup Local means, that we will use the local DNS server at our checkpoint locations, to resolve the URL for this probe. This is the safest way to test that the DNS entry of your URL has been configured correctly.
Setting the DNS Lookup to Primary means, that we will query the primary DNS server of the URL, i.e. the DNS server of your provider. This approach tests your own DNS entries more directly, but doesn't test whether the rest of the world can resolve the URL correctly.
- Connection time: Once we have the IP address of your web page or server, we try to connect to it. The connection time indicates the time it takes to connect successfully.
- Download time: After connecting to your (web)server, we can actually perform the request. Download time indicates the time between the start of the actual request, and the moment when we have received the complete response.
- Total time: This value indicates the total time it took to complete the check for that probe. Therefore, it is the sum of resolve time, connection time and download time.
Probe status provides an overview of the uptime of your probes or probe groups. It provides information such as the name of the probe, protocol type, the last status, last checked, last checkpoint, last total time and errors in the last 24 hours.
The last status of a probe can have 3 different colors:
- Green = Probe ok
- Yellow = Warning, there might be difficulties with your probe
- Red = Error, probe is down and can not be reached by the Uptrends checkpoints
If you click on the graphic icon you go directly to the log of the specific probe. If you click on the Alarm Off we will not send you any alerts and if you click on Probe Off we will stop to monitor your probe. If the alarm icon is green we will send you alerts, if it is red we will not send you any alerts. If the probe icon is green we monitor your probe, if it is red we do not monitor this probe. At the bottom of the probe status page you can select to start / stop all probes and to start / stop all the alerts of all probes immediately. If you do not want to do this for all probes at once you can select one or more probes and select an action at the bottom of the page.
With the alert status you can manage the response time which might be important for your SLA. An operator can confirm an alert by clicking on the confirm button and Uptrends will measure the response time. An operator can also stop all probes and alerts or confirm all alerts at once.
With the probe overview Uptrends will provide you the main reports for a specific probe. You can select any time period you want.
This report displays the individual checks of all your probes. This data is available for the last 90 days. You can filter on individual probes, and error level.
Error level No Error will display all checks, including succeeded checks, unconfirmed errors and confirmed errors.
Error level Unconfirmed error will display unconfirmed errors and confirmed errors.
Error level Confirmed error will only display confirmed errors.
Error level Inactive will also display all checks, even including inactive probes.
Uptime percentage in period shows you the uptime and downtime during a specific period. Uptime is green and downtime red. Total is 100 percent.
This report shows you of which checkpoint the most errors are registered in percentage during a specific period. It shows you from which location your visitors will have most difficulties accessing your website or server.
Total time is a sum of resolve, connection and download time during a specific time period.
DNS resolve time - time needed to resolve the hostname of the monitored website. Indicates problems with your DNS servers and domain expiration.
Connection time: time taken to connect to the monitored website or server. Indicates problems with your ISP or network.
Download time: time taken for the initial server response. Might indicate load problems or time taken to complete the test and download web page contents. Might indicate bandwidth problems or problems with some of the website components.
Total time by checkpoint is a sum of resolve, connection and download time from a specific checkpoint in a city during a specific time period.
DNS resolve time - time needed to resolve the hostname of the monitored website. Indicates problems with your DNS servers and domain expiration.
Connection time: time taken to connect to the monitored website or server. Indicates problems with your ISP or network.
Download time: time taken for the initial server response. Might indicate load problems or time to complete the test and download web page contents. Might indicate bandwidth problems or problems with some of the website components.
Total time by hour of the day shows you the average total time and average resolve time by hour of the day during a specific time period.
Total time is a sum of resolve, connection and download time from a specific checkpoint in a city during a specific time period.
DNS resolve time - time needed to resolve the hostname of the monitored website. Indicates problems with your DNS servers and domain expiration.
Total time by day of the week shows you the average total time and average resolve time by day of the week during a specific time period.
Total time is a sum of resolve, connection and download time from a specific checkpoint in a city during a specific time period.
DNS resolve time - time needed to resolve the hostname of the monitored website. Indicates problems with your DNS servers and domain expiration.
This report shows you the number of errors a probe registered during a specific time.
This report shows you what the most registered errors of a specific probe are during a specific period.
The uptime report shows you a complete overview of what the actual uptime is in one table for the last 24 hours, last 30 days, last 90 days and last 365 days. You can select a specific probe group and view the uptime of the probes that are part of this group.
The performance report shows in one overview the performance results of a probe during a specific hour. A yellow block indicates an average total time between performance limit 1 and performance limit 2. A red block indicates an average total time about performance limit 2. Move the mouse over an hour to display the details of that hour. Use the buttons below the report to scroll 24 hours forward or backward.
Verify the SLA of your hosting provider with the independent, objective-based performance monitoring data from Uptrends. You can setup the SLA objectives if you go to Account Setup and select SLA Setup.
Uptrends can send you a daily, weekly or monthly email report via text, HTML or PDF. The email will show you the uptime of each probe on a daily, weekly or monthly basis.
Yes, you can add multiple email addresses to your email reports. For multiple email addresses you need to separate each email address with a semicolon.
The Uptrends HTML email reports are optimized for Microsoft Outlook. If you are using Eurora or Lotus Notes you might experience difficulties with viewing the reports. If you still have difficulties viewing the reports please check the settings of your spam filter or firewall.
You will have access to your probe log for 90 days. After 90 days Uptrends will delete the data.
There is no limit that Uptrends will keep the historical data of your online reports.
The Uptrends webservice publishes statistics data from an Uptrends account using XML technology. Click here to download the manual in PDF.