Customer Support

The Uptrends support team is dedicated to total customer satisfaction.

The Uptrends technical team and free product support are dedicated to total customer satisfaction. Accordingly, our customer support service is divided into sections:

1. Getting started with website, network and server monitoring

Visit our Getting started page for more information on signing up for an Uptrends account, setting up probes and monitoring your website, network or servers.

2. Getting started with transaction monitoring

Visit our Getting started page for more information on signing up for an Uptrends account to monitor transactions, adding a transaction scenario, viewing the reports and receiving alerts.

3. General FAQ

Login and click on Help for information on settings related to probes, alerts, operators, probe groups, operator groups, checkpoints, online reports and e-mail reports.

4. Billing FAQ

Click here for information regarding billing and invoices.

5. Lost password

Click here to retrieve your password by e-mail.

6. Global monitoring network

View the locations and IP addresses of our worldwide checkpoints.

7. Contact Us

To contact us, please see our Contact page. Our customer support and sales representatives will respond to your inquiry within 24 hours during normal business hours. We look forward hearing from you!