Getting started

Information about how to sign-up for an Uptrends account, how to setup a probe and to start to monitor your website, network or servers.

Step 1. Signup to our service at www.uptrends.com

A. Go to www.uptrends.com and select the sign-up page for the Uptrends edition of your choice. You can choose the Professional or Enterprise edition. The Professional edition will monitor your website or server every 10 minutes and the Enterprise edition every 5 minutes.

B. Fill in the data requested and a valid website URL / IP number and email address. Be sure you fill in the correct URL / IP number because we will automatically start to monitor this website or server once you have activated your account. If you want to monitor, for example, POP3 or another protocol you can always change the settings. The activation URL and login details will be sent to this email address so be sure that you fill in a valid email address.

Step 2. Receive the activation e-mail from Uptrends.com and verify the account data that you supplied

If you filled in the correct email address and data, you will receive an activation email with your login details (account ID and password). Click on the URL to activate your Uptrends account. As soon as you have done this we will automatically start to monitor your website or server.

Step 3. Login and view the reports and probe status

Go to www.uptrends.com and login with your account ID and password. As soon as you have activated your Uptrends account we will immediately start monitoring your website or server and you will be able to view the reports and probe status.

Step 4. Define alerts

Go to account setup, select alert definitions and define the escalation level. You can select after how many errors you will receive an alert and what kind of alert. We can send you alerts by email, SMS / text messaging, instant messaging and RSS feed.

Step 5. Add probes

During your trial period you can add a maximum of 5 probes per trial account. To add a probe please login in and select account setup in the navigation menu. Select probes and add your probe. As soon as you have added the probe we will automatically start to monitor it. During your trial period you can add a maximum of 5 probes.

Step 6. Create probe groups

You can group probes together. Go to account setup and select probe groups. Create a probe group and add an existing probe to this specific group.

Step 7. Add an operator or create operator groups

For each alert definition you can add multiple operators. To add a new operator select account setup / sperators. In case an operator wants to receive a SMS / text messaging alert you can verify if the operator will receive this message. You can create operator groups if you go to account setup and select operator groups. You can define which operator is part of a specific operator group.

Step 8. SLA settings

If you have signed up for the Uptrends Enterprise edition you can also define the SLA objectives to verify if your hosting provider will achieve the agreed uptime level or that you meet the SLA requirements. You can even define specific hours of the day or days of the week. To setup the SLA definitions please go to account setup and select SLA setup.

Step 9. Email reports

Uptrends can send you or your co-workers a daily, weekly or monthly email report. To setup an email report please go to settings and select email report settings. If you have more questions about settings of your Uptrends account you can login and click on help. Here you will find the FAQ and a manual.