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Customer Support Engineer Alphen aan den Rijn

Uptrends is looking for a Customer Support Engineer

Are you looking for a challenging next step in your career as a customer support engineer? Are you looking for a technically challenging support environment, permanent work location, and collaboration with professional Software Engineers? Then keep reading about your options at Uptrends and apply!

Full-time · Alphen aan den Rijn Apply now

This is what we offer you

A gross starting salary up to €3,250 per month.

An annual contract followed by an open-ended contract.

Of course, reimbursement for your travel expenses whether you come by car or train.

A bonus in the form of an extra month’s salary with the achievement of targeted profits.

A brand new (development) laptop, and a company smartphone (of your choice, of course).

Work from Alphen aan den Rijn with two days working at home on Tuesdays and Thursdays.

A budget and five days for continued training courses of your choice.

Every office day you enjoy a (free) extensive lunch buffet, and the fruit basket is all yours.

Visit at least two tech conferences per year with your team. That makes us all smarter.

A generous pension allowance that lets you do what you want. Everyone arranges it their way.

Three times a year, enjoy a technical evening (with pizza) to learn about all kinds of topics.

Space and support to grow into a new role such as technical product specialist, support consultant web monitoring, or support consultant API monitoring.

What you do as a Customer Support engineer at Uptrends

In your daily work as a customer support Engineer, you are the link between the customers and Uptrends. You answer tickets with questions about the product. You help clients find the right configuration for their monitoring. You check and, where necessary, correct submitted scripts for the more complicated monitors.

Operational tasks are also assigned to the support team. This includes remote management of the international monitoring network, server hardware and software at the 180 remote data center locations, the data center locations in the Netherlands and office automation. As a Customer Support Engineer, you monitor these tasks and participate in them.

Who is our ideal candidate?

  • You are an enthusiastic and customer-oriented IT professional looking for an informal working environment in which you can learn new things and where you can make an important contribution to the team.
  • Technical Degree or working and thinking level, obtained through education and/or experience.
  • Experience in working with web pages and internet technologies.
  • Experience in a position as support or help desk engineer is an advantage.
  • Experience with HTML, CSS, Javascript, XPath, TCP/IP, and DNS.
  • Good command of the Dutch and English language. German is an advantage.

What makes this job interesting?

As a Customer Support Engineer at Uptrends, you get the space to:

  • Work independently, flexibly, at their own discretion.
  • To learn and further develop yourself professionally into a senior or expert role.

Interested?

Send us your resume and portfolio (website) via the button below. Do you have additional questions? Then contact Chantal Sauter (HR Advisor) via telephone number: 06 283 318 48. We look forward to your application!

Apply now