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Support Consultant Web Monitoring Alphen aan den Rijn

Uptrends is looking for a Support Consultant Web Monitoring

Are you looking for a challenging next step in your career as a support consultant? Are you looking for a technically challenging support environment, permanent work location, and collaboration with professional Software Engineers? Then keep reading about your options at Uptrends and apply!

Full-time · Alphen aan den Rijn Apply now

This is what we offer you

A gross starting salary up to €3,250 per month.

An annual contract followed by an open-ended contract.

Of course, reimbursement for your travel expenses whether you come by car or train.

A bonus in the form of an extra month’s salary with the achievement of targeted profits.

A brand new (development) laptop, and a company smartphone (of your choice, of course).

Work from Alphen aan den Rijn with two days working at home on Tuesdays and Thursdays.

A budget and five days for continued training courses of your choice.

Every office day you enjoy a (free) extensive lunch buffet, and the fruit basket is all yours.

Visit at least two tech conferences per year with your team. That makes us all smarter.

A generous pension allowance that lets you do what you want. Everyone arranges it their way.

Three times a year, enjoy a technical evening (with pizza) to learn about all kinds of topics.

Space and support to grow into a new role such as sales or development.

What do you do as a Support Consultant Web Monitoring at Uptrends?

As a support consultant, you work on an international support team to support and advise our users and potential customers. As a support consultant, you are the link between customers and Uptrends. You answer questions about the product, and you help customers find the right configuration for their monitoring solution.

With your specialization in web monitoring, you support clients in the realization of complex monitoring solutions through the writing of transaction scripts using Selenium, HTML, Javascript, jQuery, and XML. You are also part of our operational team, and you manage our international monitoring network of 200 global data center locations.

Who is our ideal candidate?

  • Experience with software application support preferably in a SaaS environment or cloud environment.
  • Experience with the monitoring of websites or internet services.
  • HBO (bachelor's degree) working and thinking level.
  • Good command of the Dutch and English language.
  • Interest in the operation of the Internet and Internet applications and the monitoring thereof.
  • Knowledge of internet protocols TCP / IP, HTTP(S), ICMP, DNS, client and server certificates, cypress suites.
  • Specialized in building and stabilizing web transactions.
  • Good knowledge of HTML.
  • Some experience in building websites and using modern front-end techniques such as Javascript, jQuery, CSS.
  • Experience with the Chrome F12 tools, Fiddler, and browser developer tools. Experience with Wireshark is an advantage.
  • Knowledge of German or French is an advantage.

What makes this job interesting?

  • It is a challenging position where you become part of a skilled help desk.
  • You do not do first line scripted help desk work.
  • You work in a team consisting of five support engineers, each with their own specialty
  • You work with a leading monitoring product that is continuously expanded and improved.
  • You work in a technically advanced environment with the most modern internet technologies.
  • Your own knowledge and experience grow with the developments in this field.
  • You are part of a growing organization with many career opportunities.


Send us your resume and portfolio (website) via the button below. Do you have additional questions? Then contact Chantal Sauter (HR Advisor) via telephone number: 06 283 318 48. We look forward to your application!

Apply now