Uptrends is looking for a Technical Support Engineer

Are you looking for a challenging first (or next) step in your career as a Technical Support Engineer? Are you looking for a technically challenging development environment, permanent work location, and collaboration with professional software engineers? Then keep reading about your options at Uptrends and apply!

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A gross starting salary up to a maximum of € 3,250 per month.

An annual contract, followed by an open-ended contract.

Of course, reimbursement for your travel expenses whether you come by car or train.

A bonus in the form of an extra month’s salary with the achievement of targeted profits.

A brand new (development) laptop and a company smartphone (of your choice, of course).

A hybrid work model. We work from our office in Alphen aan den Rijn on Wednesdays, and the rest is up to you.

Every office day you enjoy a (free) extensive lunch buffet, and the fruit basket is all yours.

A generous pension allowance that lets you do what you want. Everyone arranges it their way.

Three times a year, enjoy a technical evening (with pizza) to learn about all kinds of topics.

Space and support to grow and get more involved with our development and/or sales teams.

About Uptrends

Uptrends is a monitoring platform for companies of all sizes. We build innovative software that helps our customers stay on top of their entire online presence.

We are an international team with employees and customers worldwide with offices in the United States, the Netherlands, Germany, and France. Approximately 50 people work at Uptrends. In 2020 we became part of the ITRS Group, which has a team of about 280 people.

What will you be doing as a Technical Support Engineer at Uptrends?

In your daily tasks as a Technical Support Engineer, you’re the link between Uptrends and its customers. You’ll answer tickets, chats, and phone calls with questions regarding the product independently. This involves researching and analyzing webpages, SSL certificates, TCP connections, and reporting problems. You’ll help customers finding the right configuration for their monitoring and alerting. You’ll check and correct, if necessary, scripts for our more complicated monitoring setups. Aside from that, you can always participate in test programs or Sales support.

You’ll cooperate with different teams, both within Uptrends and external. We don’t expect you to know everything, so we offer one another a lot of support and guidance. As such you’ll learn a lot about our product, monitoring in general, how the internet functions on a technical level, and communicating with customers and internally.

What makes this job interesting?

As a Technical Support Engineer at Uptrends, you’ll have the opportunity to:

  • Work independently in a flexible environment.
  • Perform thorough research and analysis of complicated problems.
  • Work without having to apply a script — this is not a standard tech support position.
  • Give your own substance and spin to the communication surrounding a wide spectrum of potential questions and problems.
  • Learn about IT and develop yourself professionally, and move to a senior position — or to another part of the organisation.
  • Take on and perform many tasks outside of the regular support work, depending on your own ambitions.
  • Work from home.

Who is our ideal candidate?

  • You’re a customer-oriented ICT professional looking for an informal working environment in which to learn new things and contribute to the team.
  • You’re enterprising and proactive, and enjoy communicating with others.
  • You have a drive to analyse and understand a wide range of potential issues and questions, and to provide solutions where possible.
  • A good command of the Dutch and English languages.
  • You live in the Netherlands, and are able to come to our Alphen a/d Rijn office at least once per week.
  • A bonus would be experience with techniques and concepts like HTML, XPath, APIs, or JSON. It’s no problem if you don’t have significant experience here, we’ll help and teach you when you join the Support team.


Send us your resume and cover letter via the button below. We look forward to receiving your application!

Apply now

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