Uptrends is looking for a Technical Support Engineer

Are you looking for a challenging next step in your career as a Technical Support Engineer? Are you looking for a technically challenging development environment, permanent work location, and collaboration with professional software engineers? Then keep reading about your options at Uptrends and apply!

Apply now

A gross starting salary up to a maximum of € 3,250 per month.

An annual contract, followed by an open-ended contract.

Of course, reimbursement for your travel expenses whether you come by car or train.

A bonus in the form of an extra month’s salary with the achievement of targeted profits.

A brand new (development) laptop and a company smartphone (of your choice, of course).

Work from Alphen aan den Rijn with two days working at home on Tuesdays and Thursdays.

A budget and five days for continued training courses of your choice.

Every office day you enjoy a (free) extensive lunch buffet, and the fruit basket is all yours.

Visit at least two tech conferences per year with your team. That makes us all smarter.

A generous pension allowance that lets you do what you want. Everyone arranges it their way.

Three times a year, enjoy a technical evening (with pizza) to learn about all kinds of topics.

Space and support to grow into a Customer Product Specialist or Support Consultant API monitoring.

About Uptrends

Uptrends is a monitoring platform for companies of all sizes. We build innovative software that helps our customers stay on top of their entire online presence.

We are an international team with employees and customers worldwide with offices in the United States, the Netherlands, Germany, and France. Approximately 50 people work at Uptrends. Recently we became part of the ITRS Group, which has a team of about 280 people.

What will you be doing as a Technical Support Engineer at Uptrends?

In your daily tasks as a Technical Support Engineer, you’re the link between Uptrends and its customers. You’ll answer tickets, chats, and phone calls with questions regarding the product independently. This involves researching and analyzing webpages, SSL certificates, TCP connections, and reporting problems. You’ll help customers finding the right configuration for their monitoring and alerting. You’ll check and correct, if necessary, scripts for our more complicated monitoring setups. Aside from that, you can always participate in test programs or Sales support.

The Support team also performs several operational tasks. Uptrends Support doesn’t do work in datacenters or with physical servers; everything is available remotely from your laptop. We perform remote monitoring and maintenance of our international monitor networks: the server hardware and software on each of our 227 worldwide checkpoint locations. As a Technical Support Engineer, you’ll have a part in keeping these servers up and running. You’ll also give functional and operational support for our Uptrends Infra product. Knowledge of Windows and Linux servers will help in finding the right configuration.

What makes this job interesting?

As a Technical Support Engineer with Uptrends, you’ll have the opportunity to:

  • Work independently in a flexible environment.
  • Perform thorough research and analysis of complicated problems.
  • Learn and develop yourself professionally and move to a senior or specialist position. Examples might include positions such as Customer Product Specialist, Support Consultant Web Monitoring, or Support Consultant API monitoring.
  • Take on and perform many tasks outside of the regular support work.
  • Work from home.

Who is our ideal candidate?

  • You’re a customer-oriented ICT professional looking for an informal working environment in which to learn new things and contribute to the team.
  • You’re enterprising and proactive. This function requires a lot of deliberation with team members to get the right answer to the customer as quickly as possible.
  • Bachelor’s degree.
  • Experience in working directly with customers.
  • A good command of the English language.

Bonuses:

  • Experience with HTML, CSS, JavaScript, XPath, TCP/IP, and DNS.
  • Experience with Fiddler, Wireshark, and Postman.
  • Experience working with XML and JSON.
  • Experience with Windows and Linux servers.
  • Good command of Dutch, German, or French.

Interested?

Send us your resume and cover letter via the button below. We look forward to receiving your application!

Apply now

We do not work with recruiters to fill our vacancies.

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