Website accessibility: How available are large hosting providers?

Uptrends publishes Website Monitoring Performance statistics for 96 large global hosting providers

In order for your website to be available to anyone at any time, you need to host it with a web host provider, or a company that has web servers connected to the Internet 24x7. Most all hosting providers guarantee at least a 99.9% website uptime for their clients, however a question arises as to what is the accessibility of their own website?

Today, Uptrends Website Monitoring will be releasing the results of a website monitoring performance study concerning 96 large global hosting providers. Over the last 30 days (December 29th until January 27th), we monitored the home pages of these companies to determine if their websites were available for their visitors or (potential) customers. We conducted the test from over 100 checkpoints worldwide, with a monitoring interval of 5 minutes using Uptrends Website Monitoring software.

Below are some of the key findings regarding their websites’ availability:

  • The average uptime for the entire group of 96 websites was 99.92%, which indicates that each website was unavailable for an average time of 39 minutes during the monitored time period.
  • The average uptime for the 25 least accessible websites was 99.76% representing an average downtime per website of 1 hours and 42 minutes over the monitored 30 days.
  • Of the 96 monitored websites, 18 of them did not perform well. Their websites only maintained an average uptime between 99.18% and 99.89%, while 35 had the best possible performance rating with an uptime of 100%.
  • During the monitored period, the website of Newtek was the least available with an inaccessibility of 5 hours and 55 minutes (uptime 99.18%), followed by Hosting24 (uptime 99.40%, downtime 4.3 hours) and Isimtescil (uptime 99.40%, downtime 4.3 hours).
  • During the study, a total of 867,547 checks were performed which yielded a total of 567 page errors.

Overview of the website performance monitoring of 96 large global hosting providers during December 29th 2012 – January 27h2013

 

Website

Uptime (%)

Downtime in hours

Down time in Minutes

#of Page Errors

1

Newtek

99,18

5,9

355

58

2

Hosting 24

99,40

4,3

260

46

3

Isimtescil

99,40

4,3

258

49

4

TotalChoice Hosting

99,52

3,4

207

35

5

Active24 UK

99,59

3,0

179

31

6

Natro Hosting

99,61

2,8

170

34

7

doteasy

99,63

2,7

160

25

8

Media Fire

99,75

1,8

108

18

9

BuyDomains

99,81

1,3

80

15

10

One.com

99,82

1,3

76

15

11

Hostnet

99,84

1,2

70

13

12

InMotion Hosting

99,85

1,1

65

13

13

Hetzner

99,87

0,9

56

11

14

4shareds

99,88

0,8

50

10

15

Free Servers

99,89

0,8

50

10

16

BlueHost

99,89

0,8

49

10

17

Network Solutions

99,89

0,8

46

9

18

hostmonster

99,89

0,8

46

9

19

Net.CN

99,90

0,7

43

8

20

Digiweb

99,90

0,7

41

8

21

DreamHost

99,91

0,7

41

7

22

Just Host

99,91

0,7

40

8

23

Volusion

99,91

0,6

38

7

24

Go Daddy

99,91

0,6

38

7

25

000webhost.com

99,92

0,6

37

7

26

aplus.net

99,92

0,6

33

5

27

heart internet

99,93

0,5

32

6

28

namecheap

99,93

0,5

32

6

29

Free Hostia

99,93

0,5

31

6

30

Servage Hosting

99,93

0,5

30

6

31

zoneedit

99,93

0,5

30

6

32

1 and 1 Webhosting

99,93

0,5

28

4

33

dinahosting

99,94

0,5

27

5

34

aruba

99,94

0,4

25

5

35

Peer1

99,95

0,4

24

4

36

Acens

99,95

0,4

23

4

37

MyHosting

99,95

0,4

22

4

38

Webnames.ca

99,96

0,3

18

3

39

Indiatimes

99,96

0,3

17

3

40

A Small Orange

99,96

0,3

16

3

41

pair Networks

99,96

0,3

16

3

42

SoftLayar

99,96

0,3

16

3

43

doruknet

99,96

0,3

15

3

44

Register.com

99,96

0,3

15

3

45

ixwebhosting

99,97

0,2

15

3

46

Register

99,97

0,2

11

2

47

SadeceHosting

99,98

0,2

11

2

48

Rackspace

99,98

0,2

10

2

49

Kontent

99,98

0,2

9

1

50

Loopia

99,98

0,2

9

1

51

1&1 Web Hosting UK

99,98

0,1

7

1

52

Active24 CZ

99,99

0,1

6

1

53

Linode

99,99

0,1

6

1

54

names.co.uk

99,99

0,1

6

1

55

UK2.NET

99,99

0,1

5

1

56

enom

99,99

0,1

5

1

57

Home

99,99

0,1

5

1

58

Amen France

99,99

0,1

5

1

59

arsys

99,99

0,1

5

1

60

Gandi

99,99

0,1

5

1

61

Nominalia

99,99

0,1

5

1

62

1 und 1

100,00

0,0

0

0

63

A2 Hosting

100,00

0,0

0

0

64

ALL-INKL

100,00

0,0

0

0

65

Arvixe

100,00

0,0

0

0

66

CoolHandle

100,00

0,0

0

0

67

Domain Factory

100,00

0,0

0

0

68

Domain Monster

100,00

0,0

0

0

69

Easy DNS

100,00

0,0

0

0

70

FatCow Webhosting

100,00

0,0

0

0

71

forpsi

100,00

0,0

0

0

72

GreenGeeks

100,00

0,0

0

0

73

Host Europe

100,00

0,0

0

0

74

HostBaby

100,00

0,0

0

0

75

Hostway

100,00

0,0

0

0

76

hover

100,00

0,0

0

0

77

Hurricane Electric

100,00

0,0

0

0

78

iPower

100,00

0,0

0

0

79

LiquidWeb

100,00

0,0

0

0

80

Locaweb

100,00

0,0

0

0

81

Lunarpages

100,00

0,0

0

0

82

Masterhost

100,00

0,0

0

0

83

Media Temple

100,00

0,0

0

0

84

Melbourne IT

100,00

0,0

0

0

85

MyDomain

100,00

0,0

0

0

86

Netfirms

100,00

0,0

0

0

87

NetNames

100,00

0,0

0

0

88

PowWeb

100,00

0,0

0

0

89

Savvis

100,00

0,0

0

0

90

ServerBeach

100,00

0,0

0

0

91

Site5 Web Hosting

100,00

0,0

0

0

92

Verio

100,00

0,0

0

0

93

WebFaction

100,00

0,0

0

0

94

Webhost 4 life

100,00

0,0

0

0

95

world4you

100,00

0,0

0

0

96

Yahoo Small Business

100,00

0,0

0

0

           

Uptrends performance monitoring for hosting providers

As a hosting provider, you know that downtime equates to unhappy customers which could potentially cause your customers to begin looking for an alternative hosting provider. Many hosting providers utilize an internal monitoring service which only provides a base line of information. For more reliable information, it’s critical that data are gathered from geographically dispersed locations from outside the firewall. We invite you to experience yourself why thousands of companies in 45 different countries rely on Uptrends as their website monitoring solution. Simply register for a free trial account and you’ll have full access to all our features for 4 weeks. During the trial period, we offer free customer support.

Methodology

Uptrends tested the availability of the front page of each website, at 5 minute intervals, using over 100 global checkpoints. If a website was not able to be reached, a second checkpoint from a different location performed another availability check. If the website was still not available, it was defined as an error. During the research period, only the availability of the front page was examined. Scheduled maintenance periods were not factored into these test results. For the period when a website was available, it was registered as uptime. During the period when errors were generated, it was registered as downtime.