Uptrends Reports Availability and Uptime Performance for the websites of 84 Global Airlines

Alphen aan den Rijn, September 14, 2012 – Uptrends has published the results for the website uptime of 84 Global Airline Websites.

It’s important for every business to have an easily accessible website available. The websites of airlines are no exception to that rule. Potential customers and visitors rely on these websites to deliver transactions and information over the web. The airline websites allow you to do more than simply perform check-ins and provide you with flight delay information; they also enable you to book your flight, car rental and hotel as well.

From July 14, 2012 until September 10, 2012 Uptrends monitored the websites of 84 of the world’s biggest airlines from over 95 checkpoints worldwide and checked their availability for visitors and (potential) customers. Please find below some of our key findings.

  • The average uptime for the entire group of 84 websites was 99.84%, which means that over the monitored time period, each website had an average downtime of 2 hours and 17 minutes.
  • 60 websites (71.5%) had a 99.91% uptime or better and 18 websites (21.5%) had a website uptime of 100 percent, which is an excellent performance rating. Their websites were always available for visitors and potential customers. Examples of some of the airlines that experienced 100 percent uptime during our tests were: Air Berlin, American Airlines, British Airways, Brussels Airline, SwissAir and KLM.
  • Of the 84 monitored websites, 24 did not perform well. Their websites only maintained an average uptime between 98.14 to 99.88 percent. The website of Corsair, was the least available during the monitored period was inaccessible for 25.6 hours followed by Vietnam Airlines (19.7 hrs.) and Cayman Airways (17.4 hrs.). Some other airlines that did not perform well were Air Europa (14.9 hrs.), Ryanair (9.5 hrs.), SAS (3.4 hrs.), Air China (2.1 hrs.) and Air Pacific (1.7 hours not available).

“We consider 99.90% uptime to be the minimum required for websites of this importance. But this also means that a website is unavailable for approximately 9 hours per year” says Joost Weissenbach, sales director at Uptrends, “These instances may occur due to, for instance, maintenance or heavy traffic on the website which could not be discerned between the two. In this survey we’ve only monitored the homepage of the website. But from our experience, we know that most malfunctions are created by (third party) applications like forms or online payment and booking methods which are running on a website. And those can have a negative influence on revenue and customer satisfaction. Uptrends can support them with Transaction Monitoring”.

Overview of the Global Airlines websites which showed the lowest availability:

 

Probe

Uptime (%)

Downtime in hours

Downtime in min.

1

Corsairfly

98,19

25,6

1534

2

Vietnam Airlines

98,61

19,7

1179

3

Cayman Airways

98,77

17,4

1043

4

Air Europa

98,95

14,9

895

5

Royal Air Maroc

99,07

13,1

786

6

Thai Air

99,08

13,0

782

7

RyanAir

99,33

9,5

568

8

Iran Air

99,43

8,1

483

9

Pakistan Int. Airways

99,48

7,4

445

10

Air Transat

99,59

5,8

349

11

Turkish Airlines

99,65

4,9

295

12

South African Airways

99,65

4,9

295

13

Air Mauritius

99,72

3,9

235

14

Air Baltic

99,76

3,5

208

15

SAS

99,76

3,4

202


If you want to receive a free copy of the full survey results, please contact us and go to our contact page. 

Methodology: Uptrends tested the availability of the front page of each website, at 5 minute intervals, using over 95 global checkpoints. If a website was not able to be reached, a second checkpoint from a different location performed another availability check. If the website was still not available, it was defined as an error. During the research period, only the availability of the front page was examined. Scheduled maintenance periods were not factored into these test results. For the period when a website was available, it was registered as uptime. During the period when errors were generated, it was registered as downtime.