Website Stability Not So Certain for City Governments

SAN FRANCISCO, March 8, 2010- A large number of city governments across the United States are having difficulty remaining online, according to a recently released study conducted by Uptrends.com, the global website monitoring company (www.uptrends.com).  

Over the course of a 90-day study, Uptrends monitored the websites for 264 different city governments and found that 170 experienced some degree of website downtime during the survey period.  During the 90 day period, 5% of city government websites had cumulative downtime of more than 2 full days.  The ten worst-performing websites were unavailable for more than an hour just in the last week of the survey.

Neither population nor annual budget of the cities appears to have influence on the stability and availability of the websites being monitored.   When looking at the uptime of various websites, Los Angles (www.lacity.org) is among the ten worst cities in terms of website availability, while its east coast counterpart in New York (www.nyc.gov) reported 100% uptime throughout the full 90 day period.  

Below is a list of the ten least-stable city government websites monitored during the study, highlighting the cumulative length of time that each site was down during the 90 day period:

City Name                               URL                                                          Cumulative Downtime over 90 days

Abilene, TX www.abilenetx.com
28 days, 21 hours, 21 minutes
Sioux Falls, IO www.siouxfalls.org 28 days, 21 hours, 21 minutes
Escondido, CA www.ci.escondido.ca.us 17 days, 2 hours, 24 minutes
Pomona, CA www.ci.pomona.ca.us 12 days, 1 hour, 26 minutes
Waterbury, CT www.waterburyct.org 5 days, 22 hours, 33 minutes
Bakersfield, CA www.bakersfieldcity.us 5 days, 22 hours, 33 minutes
Flint, MI www.cityoffflint.com
5 days, 57 minutes
Syracuse, NY www.syracuse.ny.us 5 days, 57 minutes
Los Angeles, CA www.lacity.org 3 days, 5 hours, 45 minutes
Lewisville, TX www.cityoflewisville.com 2 days, 14 hours, 38 minutes


Methodology:  Using worldwide checkpoints in USA, Canada, UK, the Netherlands, Germany and Australia, Uptrends monitored the availability of 264 city government websites every 5 minutes for 90 days.  In cases where the website could not be reached, a second checkpoint performed the availability check. If the website was still not available, it was defined as an error. During the research period, Uptrends was not made aware of maintenance periods of the website being monitored. Uptrends monitored only the uptime of the front page of each website.

About Uptrends Website, Server and Transaction Monitoring
Uptrends.com has as its mission the increased availability of websites, servers and transactions and the reduction of costly downtime for businesses and entrepreneurs that operate online. The Uptrends monitoring system uses a network of checkpoints in various countries such as the U.S.A., Canada, the U.K., Germany, the Netherlands, Belgium, Sweden, Singapore, China and Australia. More than 1,500 customers in 23 countries rely on Uptrends to keep them informed of their site, server and transaction performance so that potential problems can be identified and downtime reduced as much as possible.


Additional information is available from the following:
Uptrends North America +1 (415) 839-8450
Uptrends UK: 0808-1010-917
www.uptrends.com

For a copy of the full survey results, please contact Uptrends.com