Knowledge Base
Find specific answers to technical questions
The Knowledge Base contains frequently asked technical questions, and their answers. If you're looking for a step-by-step guide for getting started, please try the Uptrends Academy.
Account Setup
Account settings
General account settings.
Alerting
Troubleshoot alert issues.
Operators
Questions about operators, operator groups, and authorizations.
SLA
Managing SLA objectives.
Monitor types
HTTP and HTTPS
Working with HTTP(S) monitors.
Full page check
Questions regarding Full Page Checks and Third Party Monitoring.
Transactions
Recording and uploading transactions and troubleshooting transaction monitoring.
Real User Monitoring (RUM)
Everything you need to know to set up Real User Monitoring.
API Monitoring/Web services
Setting up API/Web Service monitoring in Uptrends.
DNS
Analyzing DNS results and errors.
FTP & SFTP
Setting up FTP & SFTP monitors.
Mail Server Monitors
Monitoring your SMTP and POP3 mail servers.
Network Checks
Monitoring your network availability externally.
Real Browser Check
Explanation of the Real Browser Check.
SSL Certificate Monitors
Monitoring your SSL Certificates.
Database Server Monitors
Monitoring your MySQL and SQL Server database servers.
Monitor settings
Monitor settings
Questions about basic monitor settings, alert conditions, advanced settings, and maintenance periods.
Reporting and Dashboards
Dashboards
Working with custom dashboards and tiles.
Reporting
Data interpretation, exporting data.
Error analysis
Interpreting errors, error types, and error codes.
API
Using the API to retrieve data from your Uptrends account.
Monitoring explained
Checkpoints
View all checkpoint related questions.
Accounts
Account access
Login and registration problems.
Payments and subscriptions
Account changes, billing and pricing, custom quotes.
Mobile apps
Mobile app settings
Explanation about settings in the mobile apps.
What is?
Synthetic Monitoring
Learn the concept of Synthetic Monitoring by the basics.
Real User Monitoring
Real User Monitoring explained step-by-step.
Website Monitoring
Learn about the different types of web monitoring.
Web Application Monitoring
Transaction monitoring in simple terms.
Web Performance Monitoring
Understanding Web Performance and the different options available.
Website Uptime
Learn what we mean when we talk about website uptime.
Website Downtime
What is website downtime and how can you avoid it.
