Knowledge Base

Find specific answers to technical questions

The Knowledge Base contains frequently asked technical questions, and their answers. If you're looking for a step-by-step guide for getting started, please try the Uptrends Academy.

Account Setup

Account settings

General account settings.

Alerting

Troubleshoot alert issues.

Operators

Questions about operators, operator groups, and authorizations.

SLA

Managing SLA objectives.

Monitor settings and monitor types

Monitor settings

Questions about basic monitor settings, alert conditions, advanced settings, and maintenance periods.

Transactions

Recording and uploading transactions and troubleshooting transaction monitoring.

Full page check

Questions regarding Full Page Checks and Third Party Monitoring.

Web services

Troubleshooting HTTP(S) Web service probes.

DNS

Analyzing DNS results and errors.

FTP & SFTP

Setting up FTP & SFTP monitors.

Reporting and Dashboards

Dashboards

Working with custom dashboards and tiles.

Reporting

Data interpretation, exporting data.

Error analysis

Interpreting errors, error types, and error codes.

API

Using the API to retrieve data from your Uptrends account.

Monitoring explained

Checkpoints

View all checkpoint related questions.

Accounts

Account access

Login and registration problems.

Payments and subscriptions

Account changes, billing and pricing, custom quotes.

Mobile apps

Mobile app settings

Explanation about settings in the mobile apps.