Knowledge Base

Find specific answers to technical questions

The Knowledge Base contains frequently asked technical questions, and their answers. If you're looking for a step-by-step guide for getting started, please try the Uptrends Academy.

Account Setup

Account settings

General account settings.

Alerting

Troubleshoot alert issues.

Operators

Questions about operators, operator groups, and authorizations.

SLA

Managing SLA objectives.

Sub Accounts

Understanding and setting up Sub Accounts.

Vault

Safe storage for usernames/passwords, public keys and certificates.

Monitor types

HTTP and HTTPS

Working with HTTP(S) monitors.

Full page check

Questions regarding Full Page Checks and Third Party Monitoring.

Transactions

Recording and uploading transactions and troubleshooting transaction monitoring.

Real User Monitoring (RUM)

Everything you need to know to set up Real User Monitoring.

API Monitoring/Web services

Setting up API/Web Service monitoring in Uptrends.

DNS

Analyzing DNS results and errors.

FTP & SFTP

Setting up FTP & SFTP monitors.

Mail Server Monitors

Monitoring your SMTP, POP3, and IMAP mail servers.

Network Checks

Monitoring your network availability externally.

Real Browser Check

Explanation of the Real Browser Check.

SSL Certificate Monitors

Monitoring your SSL Certificates.

Database Server Monitors

Monitoring your MySQL and SQL Server database servers.

Monitor settings

Questions about basic monitor settings, alert conditions, advanced settings, and maintenance periods.

Reporting and Dashboards

Dashboards & Public Status Pages

Working with dashboards, tiles and Public Status Pages.

Reporting

Data interpretation, exporting data.

Error analysis

Interpreting errors, error types, and error codes.

API

Using the API to retrieve data from your Uptrends account.

Monitoring explained

Checkpoints

View all checkpoint related questions.

Accounts

Account access

Single Sign-on

Setting up Single Sign-on login options.

Payments and subscriptions

Account changes, billing and pricing, custom quotes.

Feature Requests

FAQs and explanation of the feature request policy and procedures.

Mobile apps

Mobile app settings

Explanation about settings in the mobile apps.

What is?

Synthetic Monitoring

Learn the concept of Synthetic Monitoring by the basics.

Real User Monitoring

Real User Monitoring explained step-by-step.

Website Monitoring

Learn about the different types of web monitoring.

Web Application Monitoring

Transaction monitoring in simple terms.

Web Performance Monitoring

Understanding Web Performance and the different options available.

Website Uptime

Learn what we mean when we talk about website uptime.

Website Downtime

What is website downtime and how can you avoid it.

API Monitoring

What exactly is API Monitoring, and picking the right monitor type for your API.

DNS Monitoring

Understanding DNS and your different options for monitoring your DNS records.