Knowledge Base
Find specific answers to technical questions
The Knowledge Base contains frequently asked technical questions, and their answers. If you're looking for a step-by-step guide for getting started, please try the Uptrends Academy.
Account Setup
Account settings
General account settings.
Alerting
Troubleshoot alert issues.
Operators
Questions about operators, operator groups, and authorizations.
SLA
Managing SLA objectives.
Monitor settings and monitor types
Monitor settings
Questions about basic monitor settings, alert conditions, advanced settings, and maintenance periods.
Transactions
Recording and uploading transactions and troubleshooting transaction monitoring.
Database Server Monitors
Monitoring your MySQL and SQL Server database servers.
DNS
Analyzing DNS results and errors.
FTP & SFTP
Setting up FTP & SFTP monitors.
Full page check
Questions regarding Full Page Checks and Third Party Monitoring.
HTTP and HTTPS
Working with HTTP(S) monitors.
Mail Server Monitors
Monitoring your SMTP and POP3 mail servers.
Network Checks
Monitoring your network availability externally.
Real Browser Check
Explanation of the Real Browser Check.
SSL Certificate Monitors
Monitoring your SSL Certificates.
Web services
Troubleshooting HTTP(S) Web service monitors.
Reporting and Dashboards
Dashboards
Working with custom dashboards and tiles.
Reporting
Data interpretation, exporting data.
Error analysis
Interpreting errors, error types, and error codes.
API
Using the API to retrieve data from your Uptrends account.
Monitoring explained
Checkpoints
View all checkpoint related questions.
Accounts
Account access
Login and registration problems.
Payments and subscriptions
Account changes, billing and pricing, custom quotes.
Mobile apps
Mobile app settings
Explanation about settings in the mobile apps.
