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Lesson: Advanced Alerting Customizations

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Don’t want to be alerted when your servers, websites, or web services are undergoing maintenance? Only want particular operators to be alerted and only during certain conditions?

In this lesson, you will learn how to make your wildest alerting dreams come true with maintenance periods and escalations.

Setting up maintenance periods

Let’s say you have a consistent time in which your team performs routine maintenance on your website, server, or web service. During that time, availability and performance may be out of the ordinary, and this may trigger alerts. What are you to do to avoid alert spam?

By setting up a maintenance period, you can set up the specific dates and times ahead of time, and determine whether you would like to disable your alerts (or your monitors) temporarily. Our knowledge base article about Maintenance periods tells you exactly how to create one for your monitors.

Configuring escalation levels

At Uptrends, we love team players. That’s why we’ve built our alerting system with teams in mind with customizable escalation levels that help you make sure that the right people are alerted about a potential issue, at the right time.

You can configure up to three escalation levels, and generate alerts based on your own rules.

How to set an alert escalation

Within each alert definition, you have one to three escalation levels. To set up your escalations, go to Alerting > Alert definitions and click on the alert definition you want to change. Learn how to set up your escalation levels in knowledge base article Alert escalation levels. Once you have set up your escalation levels and added the integrations you want to use, you can test if messages are sent. Check out the knowledge base article Testing alert messages for the methods available for different integrations.

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