SMS alerts help you stay informed about the status of your websites, servers, and web services. If you are not receiving SMS alerts, follow the troubleshooting steps below to identify and resolve the issue.SMS alerts help you stay informed about the status of your websites, servers, and web services. If you do not receive SMS alerts, use the troubleshooting steps below to resolve the issue.
Change the SMS gateway provider
If you are unable to receive test SMS messages, try adjusting the SMS provider settings in the Uptrends web application. Follow these steps:
- In the navigation, click your profile name > User settings.
- Under the Main tab, scroll to Phone settings > SMS provider.
- Select the Override SMS integration settings option to enable the following fields.
- Select a gateway provider from the dropdown menu. Uptrends offers four providers:
- SMS Gateway based in Europe
- SMS Gateway 2 based in Europe
- SMS Gateway based in USA
- International based SMS Gateway
- Enable the Use numeric sender option.
Some providers have issues receiving messages from numeric senders or alphabetic senders. By default, Uptrends uses an alphabetic sender.
Unblock your number through your provider
SPRINT
By default, some SPRINT phone numbers may be blocked. To unblock your number, text UPTRENDS to 46786.
If this action is successful, you should start receiving SMS messages as configured in your account.
If this does not work, contact your provider directly to have the block removed from your account.
AT&T
Some AT&T users may have difficulty receiving SMS messages by default. To unblock your number, text UPTRENDS to 64085.
If this does not work, contact your provider to have the block removed from your account.
Check for known operator issues
China and India
Due to spam filters in China and do-not-call registries in India, SMS alerting may not work for operators in these countries. Learn more.
Check supported countries and providers for Sender ID
The table below shows the supported countries and gateway providers. The Numeric Enabled column indicates whether the Use numeric sender option is supported.
If the value is Yes, you can enable Use numeric sender to receive SMS messages from a mobile phone number. Otherwise, SMS messages are sent from the sender name UPTRENDS. If both Yes and No are supported, choose the option that best suits your needs.
| Phone Code | Country | Gateway | Numeric Enabled |
|---|---|---|---|
| +1 | United States | Gateway based in USA or International | Yes and No |
| +33 | France | Gateway 2 based in Europe | Yes and No |
| +40 | Romania | Gateway 2 based in Europe | Yes |
| +44 | United Kingdom | Gateway 2 based in Europe | No |
| +45 | Denmark | Gateway 2 based in Europe | No |
| +46 | Sweden | Gateway 2 based in Europe | No |
| +47 | Norway | Gateway 2 based in Europe | No |
| +61 | Australia | Gateway International or Gateway 2 based in Europe | No |
| +65 | Singapore | Gateway 2 based in Europe | No |
| +90 | Turkey | Gateway 2 based in Europe | No |
| +91 | India | Gateway 2 based in Europe | No |
| +353 | Ireland | Gateway International or Gateway 2 based in Europe | Yes and No |
| +358 | Finland | Gateway 2 based in Europe | No |
| +381 | Serbia | Gateway 2 based in Europe | No |
| +421 | Slovakia | Gateway 2 based in Europe | No |
| +998 | Uzbekistan | Gateway 2 based in Europe | No |
Still having trouble?
If you have tried these troubleshooting steps and are still unable to receive SMS alerts, contact support by filing a ticket.