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In this lesson you will learn the basics of how the alerts service works, so you can understand how Uptrends knows when there is an issue with your monitors, and promptly sends an error notification.

What are alerts?

Alerting Menu

Alerts are what you call the notifications sent to an operator or operator groups following the confirmation of a monitor availability or performance error. They are sent to included operators via email, push notification (via our mobile apps), SMS/text, phone (voice), or using other integrations like Slack, PagerDuty, Microsoft Teams and more. If none of the predefined integrations do it for you, you can also create your own custom integration using webhooks. Check out the KB category Integrations for a full list and instructions for set-up. 

It is possible to customize alerts via the error conditions and definitions settings, and can be made to send as many (or as few) messages and reminders as needed.

How do my alerts work?

In order to understand how alerts work, it is important to know how the Uptrends application determines whether a monitor error is real or not.

The application monitors your websites, web applications, servers, and more using a robust network of over 223 global checkpoint servers ( totally configurable by you, of course).

If a configured checkpoint cannot reach your monitor, it sends a message to our system called an unconfirmed error. Our system then requests that the monitor be checked by a different checkpoint location. In the event that the check fails again, it sends a message back to our system called a confirmed error.

This alert double-check system is in place so that you won’t receive false alerts, eliminating any needless alerts. It is also why our service requires you to select at least 3 monitoring checkpoints, for triangulation purposes.

The KB article Alerting overview has detailed information on how monitor checks, errors, alerts and messages work together as a whole. Read on there to get a better picture of the process.

How do I limit the alerts I get?

Like most things with Uptrends, you can customize your alert settings. To do so, you will need to configure your error conditions when you set up a monitor, and then you can set up a custom alert definition.

To learn how to configure error conditions and define alerts, please continue through to the next lessons in this course.

Note: Your Uptrends monitors automatically resort to a default alert definition if you do not configure your own.