In this lesson you will learn the basics of how the alerts service works, so you can understand how Uptrends knows when there is an issue with your monitors, and promptly sends an error notification.

What are alerts?

Alerting Menu

Alerts are what you call the notifications sent to an operator or operator groups following the confirmation of a monitor availability or performance error. They are sent to included operators via email, push notification (via our mobile apps), SMS/text, or with integrations including phone (voice), Slack, PagerDuty, StatusHub, VictorOps, and ServiceNow. If none of these do it for you, you can also create your own using webhooks.

It is possible to customize alerts via the alert conditions and definitions settings, and can be made to send as many (or as few) messages and reminders as needed.

How do my alerts work?

In order to understand how alerts work, it is important to know how the Uptrends application determines whether a monitor error is real or not.

The application monitors your websites, web applications, servers, and more using a robust network of over 218 global checkpoint servers ( totally configurable by you, of course).

If a configured checkpoint cannot reach your monitor, it sends a message to our system called an unconfirmed error. Our system then requests that the monitor be checked by a different checkpoint location. In the event that the check fails again, it sends a message back to our system called a confirmed error.

This alert double-check system is in place so that you won’t receive false alerts, eliminating any needless alerts. It is also why our service requires you to select at least 3 monitoring checkpoints, for triangulation purposes.

How do I limit the alerts I get?

Like most things with Uptrends, you can customize your alert settings. To do so, you will need to configure your alert conditions when you set up a monitor, and then you can set up a custom alert definition.

To learn how to configure alert conditions and define alerts, please continue through to the next lessons in this course.

Note: Your Uptrends monitors automatically resort to a default alert definition if you do not configure your own.