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Your account should already contain default Alert definition settings, but you can adjust those or create additional alert definitions.

  1. Go to Alerts > Show alert definitions, and click on the name of an existing alert definition (for example, choose “Default alert”). Alternatively, create a new alert definition by choosing Alerts > Add alert definition.
  2. On the Alert definition tab, you can verify that these alert settings are active, and which devices and device groups are covered by this alert definition. The default alert definition covers all devices, but you can choose any combination you need. Devices and groups can even be covered by multiple alert definitions if you want.
  3. On the Escalation level tab, you have to specify how quickly an alert should be sent, and to whom.
    Timeout (more severe): Uptrends Infra will generate an alert message if the device’s status stays at warning (yellow) or error (red) for more than 5 minutes. You can adjust that value here. Lower values trigger alerts more quickly, but higher values smooth out brief glitches that you don’t want to be alerted about.
    Timeout (less severe): Uptrends Infra will generate a message immediately (after 0 minutes) if the device’s status goes back to OK (green). You can adjust that value here.
    Users and user groups: Specify which users should receive a message, when this alert definition is triggered.
    Other settings include settings for reminder alerts, whether to send e-mail and or SMS/text message alerts, and any additional e-mail addresses that should receive a copy of e-mail alerts. Remember to set your mobile phone number in your user settings if you want to receive SMS/text alerts on your phone.
Tip: You can review whether any alert message have been sent out (either through e-mail or SMS) by navigating to Alerts > Alert list.
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