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You'll find your transaction dashboards look and work a lot like your other dashboards (Need a refresher?). There are a few tidbits of information we need to share with you about some of the data represented, and some differences in your Check Detail reports from some of your other reports.

Check Details

You can view the results of any check by clicking on the record in the monitor log. You'll notice that all the information that you're used to is there: Date/time, checkpoint, result, browser type and version, operating system, and load time.

Screenshot: Check details

Usually Load time (see report above) refers to the time to request and load one page in the browser. For transactions, load time is the total amount of time the transaction took to complete from the first request to the last action (the sum of all step durations).

Results per step

Your Results per step should look familiar to you. The section is a reflection of your script broken down by step with the result of each action taken. You get the duration per step and the outcome of each action. If an action fails, the test aborts and the step is highlighted in red in the report. If you have a Business or Enterprise account, your Check Detail report is where you can access your waterfall charts and screenshots.

Screenshot: Check details with a failing step shown

Transaction overview dashboard

Your Transaction overview dashboard contains the current status, a log of recent checks, uptime and performance chart, and a graph of  the uptime and performance for your transactions. Your Transaction overview dashboard does not include any information about your transaction monitors in development mode.

To access the Transaction overview dashboard:

  1. Hover over Dashboards on the main menu to expand the menu.
  2. Click Transactions in the Advanced section.

Screenshot: Transaction overview dashboard

Account Status

Your Account Status tile gives you the current status of your transaction monitors in both staging and production mode. From this table, you can quickly switch your monitors between active and disabled, and you can turn alerting on and off for your transactions in production mode.

Last Checks

Your Last Checks table is a chronological log of recent checks. You can use the Last checks tile to click on a specific check (click the date) and see the Check Detail report.  The camera icon in the Status column indicates that the Check Detail report includes one or more screenshots.

Total time, uptime, and confirmed errors

The chart gives the average total time, the uptime percentage, and the number of confirmed errors for the reporting period. Of course, you can also include other metrics by clicking the gear icon when you hover over the title bar. Transactions in staging mode aren't tracked for uptime and always report 100% uptime.

Uptime and confirmed errors

The Uptime and confirmed errors tile gives you a graphical representation of the average uptime and errors occurring during the reporting period for all of your transaction monitors in production mode. 

Transaction drill-down report

By hovering over the underlined monitor name and clicking the Dashboard link in the Monitor log tile, you can open another dashboard specific to the monitor. This dashboard is full of information that you can only get on a per-monitor basis.

Screenshot: Transaction drill-down dashboard

Transaction step timing charts and graphs

The amount of time each interaction takes is as important as the initial page load time when a user enters a site. Long wait times between user interactions erode user trust and confidence in your product and brand. Your Transaction step timing charts and graphs are designed to help you identify potential problems and spot trend.

Below is the Transaction step timing graph. This dashboard tile gives you the start and end times for each step in the transaction.

Graph: Transaction Step Timing

As you can see in the graph below, the average load times for the start URL and the cart additions/updates take the longest.

The transaction step timing chart below gives you the step timings for each test during the reporting period.

Chart: Transaction step timing chart

Error type charts and graphs

Your Error type chart and graph gives you an overview of the confirmed errors your monitor found during the reporting period.

Charts: Error type pie chart and table