We are very sad to see you leave us! If there is any way that we can change your mind, possibly by helping you set something up, or answering a question, please let us know . Otherwise, read on to learn how to cancel your account.
How do I cancel my account?
Free accounts
To close a free account, please file a support ticket requesting deactivation of your account.
Trial accounts
If you don’t want to continue the trial, you can simply let your account expire. As we promised, your trial account comes with zero commitment.
You can also cancel your trial account earlier by clicking the Cancel my trial link from the upper-left menu. If you can’t see this button, go to the menu > Subscriptions tab, and click the Cancel my trial button.
This opens the Trial cancellation page, where you can select any of the following: Speak to one of our consultants for assistance, , or proceed with the cancellation.
Selecting the button discontinues your trial account. You must fill out and submit a form, which helps us collect valuable feedback to improve our service and the user experience.
Once the form is submitted, you’ll be automatically logged out, and your account will be closed.
Paid accounts
To close a paid account, please file a support ticket requesting deactivation of your account.
I want to renew my account
I am looking to renew my account. Great! You can learn about how to renew your account on the Account Renewal page in our Knowledge Base.