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Alerting hub

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Alerting is a complex topic and requires many settings to play together smoothly to get the expected result. It depends on the correct setup of error conditions, alert definitions, escalation levels and integrations. There are a lot of parameters to tune and the hub is here to help you with that.

The hub will tell you about the theory of alerting by pointing you to the key concepts and other relevant topics in the knowledge base. From the hub you can directly jump to relevant settings in the Uptrends app. It also tells you about the actual situation: are there active alerts and are the things you rely on, like alert definitions and integrations, active? Lastly it will let you know if you still have message credits.

Open the Alerting hub by going to Alerting > Explore alerting in the main menu.

The top part of the hub and the sidebar contain links to the key concepts and where and how to set up alerting. There are a number of links that refer to articles in the knowledge base. Other links will bring you directly to the part of the app, where you can set up definitions that are needed for the functioning of alerts.

The side bar on the right is divided into essential steps (which opens your settings in the app), advanced topics, and related topics.

The lower part of the hub tells you about the actual situation of your alerting, like how many monitors have alerts at the moment. From here you can jump directly to:

  • The monitors that are on top of the list of alerts
  • Ongoing alerts, bringing you to the Alert status dashboard
  • Full alert history, bringing you to the Alert log dashboard

There are also some statistics around your alerting setup that give you a quick overview of the situation. They can help you in troubleshooting why alerts are sent or not, e.g. when there are no message credits left, no SMS can be sent to notify operators of an alert.

Note: When looking at the statistic Alert definitions active, keep in mind that only definitions that are active and have at least one active escalation level will count towards this number. It is fine to have an alert definition that is active with no active escalation levels. There will be alerts generated (if applicable) that can be viewed within the Uptrends app, e.g. in the Alert log, but there will be no alert messages sent to operators and this definition will not count towards the Alert definitions active statistic.
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