Is it possible to clear an error?

It is possible to clear individual monitor errors (both unconfirmed and confirmed) which are deemed incorrect or unwanted, by using the Clear Error button in the Monitor Check Details popup.

  • The error will be changed to an OK result, which is immediately visible in the Monitor Log dashboard.

  • The appropriate uptime% data will also be changed, though it is possible that caching may delay the visibility of the change.

How to clear errors

  1. To clear an error in your account, log in, and go to the Monitor Log located within the Monitor dropdown menu.

  2. Click on the error that you wish to clear.

  3. A pop-up will appear, showing the Monitor Check Details. At the bottom of the pop-up there is a button labeled Clear Error. Click it to clear the error.
Note: The error will be changed to an OK result, which is immediately visible in the Monitor Log dashboard. The appropriate uptime% data will be changed as well. However, it may be possible that the changes will not be visible immediately due to caching.

Clearing errors in bulk

Sometimes you may want to clear errors for a specific time range (for example, several days of downtime). Rather than clearing each error out individually, we advise that you contact our support team by filing a support ticket, and provide them with the following data:

  • The name of the monitor

  • The time period in which errors should be cleared (include the start date + time, end date + time, according to the time zone set within your account)

Once you submit this data, our support engineers will assist you with removing errors in bulk.

Effect on SLA/Public Status Page data

Clearing errors does not currently automatically change existing SLA data (including Public Status Page data, which is also calculated SLA data), but it is possible to recalculate it. Simply contact support through a support ticket, and express what you would like to do.

Note: Unfortunately it is impossible to recalculate SLAs for data older than 90 days, as that data is not retained past this time period.
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