So your website is down, but you don’t know why. You log into your Uptrends Website Monitoring account and you deduce that users may be experiencing a connection error. But how? By checking your Monitor Error Details and Error Snapshots, of course!

What is an Error Snapshot?

An Error Snapshot is a screenshot grabbed by the Uptrends service to show you what your users may be experiencing in-browser when a problem is occurring.

How do Error Snapshots work?

Error snapshots are created in specific circumstances.

  • They are for HTTP(S) and Web Service (HTTP(S)) monitors only

    Note: Snapshots are not currently generated for RBC/FPC/Transaction monitor types.

  • Snapshots are created only for specific errors (e.g. pattern match errors, but not for performance limit errors). If it is an infrastructure related error, such as a TCP connection error, there is no content to show.

  • The Uptrends service only creates snapshots for confirmed errors that are first in a sequence. Consecutive errors do not receive an error snapshot.

    Note: Error snapshots may take a few minutes to be visible after an error has occurred, and in some circumstances a snapshot may be unavailable depending on the content that is received.