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Using duty schedules

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Alerts are a great way of staying in sync with the status of your monitored services, but there are times when you simply don’t want to receive any alerts – namely, when you’re not working! For such a situation, we have created something called Duty Schedules.

What is a Duty Schedule?

A duty schedule is a schedule used to define when an operator is on-duty, to ensure that they only receive alerts when they are working. Schedules can be set to occur once, daily, weekly, or monthly.

How to use a Duty Schedule

Adding a duty schedule to an operator is quite simple, and can be changed whenever you’d like.

  1. Log into your Uptrends account.
  2. Navigate to the Operators page, located within the Accounts dropdown menu. >
  3. You will see a list of operators found within your account. Select the one you’d like to add a duty schedule for.
  4. Now you’re in the operator settings wizard. Click on the tab labeled Duty Schedules.
  5. You will then see a list of existing duty schedules. (If not, click Add Off-Duty Schedule)
  6. Select the time period you’d like the operator to be listed as unavailable, and click Set.
  7. When you’re done, click the green Save button.
Note: When an operator is listed as “Off-Duty” they will not receive any alerts.
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