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  4. Cancelling your Account

Cancelling your Account

We’re changing our user interface. Some info may not yet be up to date. Please check From classic to new UI.

We are very sad to see you leave us! If there is any way that we can change your mind, possibly by helping you set something up, or answering a question, please let us know. Otherwise, read on to learn how to cancel your account.

How do I cancel my account?

Free Accounts

To close a free account, please file a support ticket requesting deactivation of your account.

Trial Accounts

Simply let your account expire. As we promised, your trial account comes with zero commitment.

To close a paid account, please file a support ticket requesting deactivation of your account.

Note: Just in case you reconsider leaving, we keep your data and monitor information in the system for 14 days after the expiration or deactivation of your account.

I want to renew my account

I am looking to renew my account. Great! You can learn about how to renew your account on the Account Renewal page in our Knowledge Base.

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