You have gone to the trouble of setting up an SLA (Service Level Agreement) monitor or you chose to use the default SLA monitor created when you opened your account, but when you look at the SLA Overview, your data is just a bunch of dashes (e.g., "-"). Why? Because your reporting period includes time from before you created the SLA monitor or the account.

The possible scenarios

We have found two common scenarios for this problem: it is too soon, or you have included time before or on the SLA monitor creation date.

You created your SLA monitor today

If you just created your account or you created a new SLA monitor today, you can't get any SLA data until tomorrow. Tomorrow, you can log in and set the reporting period to "Today" to get your data for the current day only. As time goes by, your options for quick selection will increase, but in the meantime use the custom date tool to generate your reports.

You included time on or before the SLA monitor creation date

Even if you created your SLA monitor January 1, 2016, and it is now December 31, 2016, if you select "This Year" for your reporting period, you do not get data. You don't get any data because there is time on January 1st where the system does not have any data, so the report displays a dash. To get a valid report, use the custom date tool and pick the day after you created the account or SLA monitor; e.g., 1/2/2016 to 12/31/2016.

Why do SLA reports work this way?

The moment you create a new account or a new SLA monitor, Uptrends begins collecting data. When you generate the Overview report, the system provides data for the specified time span. If that time span includes periods with no data (even if it is just a few minutes on the day of creation), any report it generates would contain flawed data. Instead of giving you invalid data, the report provides you with a dash.