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Alert messages are a really useful way of staying in sync with the status and performance of your websites, servers and web services.

When an alert occurs in Uptrends monitoring, alert messages can be sent to operators or third-party applications. The message may be a phone (voice) message, e-mail or SMS or a (customized) message to an application. How these messages have to be sent is defined in integrations. When messages have to be sent, is organized in alert definitions, see the Academy course: Alerting for more detail.

Since it is crucial that the messages reach the operator or application, you will want to test if they work. Sending a test message works differently for different sorts of integrations. The steps for each integration sort are explained below.

Sending a test message by e-mail or SMS

Note: You have to be an administrator to access the account information of the operators.
  1. Go to the menu item Account > Operators.
  2. From the list of operators, select the one you want to test messages for.
  3. Make sure that the primary e-mail and mobile phone number are filled in on the Main tab.
  4. Click the Send test e-mail or Send test SMS button to send an e-mail or SMS respectively.

You should receive a test message following the initiation of a test.

If you're not an administrator, you can still test messages for your own account.

  1. Go to the user menu at the top right and select Change my user settings.
  2. You will see your own account information.
  3. Make sure that the primary e-mail and mobile phone number are filled in. Then use the Send test e-mail button and Send test SMS button to start your test.

Sending a test message to third-party systems

Several third-party applications can receive alert messages from the Uptrends app. There are out-of-the-box integrations for Slack, PagerDuty, VictorOps and Servicenow, which have test functionality. You have to add and configure their integrations to be able to send test messages.

If the test succeeds, a message is received in the third-party application. How this is treated in the system and what it looks like for the user, depends on which system you're using. For example, if you're sending a test message to Slack, you should see a test message appearing in the channel you specified.

Slack and PagerDuty

For Slack and PagerDuty, standard test functionality exists in the integration:

  1. Go to the menu item Alerts > Integrations.
  2. From the list of integrations, click the one you want to test.
  3. Make sure that all info is filled in.
  4. Click the Send test message button.

VictorOps and ServiceNow

These systems have their own way of communicating, going beyond a simple text message. In fact, you have to send a structured message that has the correct values and IDs, such that it is understood by the system. Therefore a standard test button is not included in the integration.

To test messaging for these systems, enable the option Customize integration on the Main tab. The Customizations tab is added to your integration. You can then use the test message functionality of the custom integration as described below. 

Sending a test message for custom integrations

Another option are custom integrations, where you can set up sending a message to a third-party application that Uptrends doesn't have a standard integration for. You define the integration using the third-party's API. These integrations also can be tested on whether they send a message in the expected way.

  1. Go to the menu item Alerts > Integrations.
  2. From the list of integrations, click the customized integration you want to test.
  3. Make sure that all info is filled in.
  4. Go to the Customizations tab. You should have defined the HTTP steps here previously while setting up the integration. If you decided to have different HTTP steps for different (combinations of) alert types, a number of steps definitions exist.
    Custom Integration - Customization Tab
  5. For each HTTP steps definition, click the Send test alert button.

The article Setting up a custom integration has more information about testing messages for custom integrations.


If your messages are not received as expected, you can check out some general troubleshooting tips here: Alerting - Troubleshoot.