Operator On duty name changes

There was some confusion about the on duty information for operators (on the Operators dashboard). We’ve looked into that and made two changes:

Only if the operator is active and on duty, alerts will be sent. Keep in mind that alerting needs to be set up properly to make this work.

You can view a list of all operators on the “Operators” dashboard. Go to Account setup > Operators, groups and sub accounts > View all operators to open the dashboard.

Before, there was only the “On duty” column:

screenshot operator dashboard on duty old

Now you can check both the “Active” and the “On duty” status:

screenshot operator dashboard on duty new

The Uptrends API is not affected by this change.

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