If you are confronted with errors that you regard to be incorrect, we offer the option to clear errors and recalculate the SLA (service level agreement) data for you.
Until now you had to create a (standard) Support ticket to request the error clearance and include the required information in writing. We’ve made that easier by adding a button Clear multiple errors to the bottom of the monitor Check details dialog.
Clicking the button will open a ticket specific to error clearance. In the ticket, you have to include the mandatory data to ensure that Support receives the info necessary to process your request. The mandatory information includes the monitor (groups) that are affected and the date range. Optionally you may fill in the checkpoints and status code.