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Secure Website Monitoring

How we handle security

With more than 43 million tests ran every day for our customers, you can imagine the vast amounts of data processed during those tests. Protecting that data is a responsibility we take very seriously, so at Uptrends, we make sure your data is secure using enterprise-class security features and audits.

Product security

Product security is a top priority at Uptrends. To that end, Uptrends uses agile principles in the software development lifecycle. We apply security efforts throughout the development process, and due to the rapid release cycle of the agile process, we can quickly discover and address security-oriented software defects.

Single Sign-on (SSO)

Uptrends supports Single Sign-on (SSO) based on SAML 2.0. SSO gives you control over user access to the Uptrends application. You can easily grant and revoke access as your team changes.

TLS and HSTS

Uptrends uses TLS 1.2 or higher and HSTS for all internal and external communication between all system components to ensure we conduct your monitoring service securely.

Uptrends Vault

The Uptrends Vault stores your sensitive data securely. Uptrends encrypts the data immediately, and Uptrends only decrypts the data when needed for your monitoring.

ISO 27001 security compliance

Uptrends is ISO 27001 certified. ISO 27001 is a standardized management approach for the ongoing security and control of sensitive information. ISO 27001 is a system of strict rules and controls applied to people, processes, and IT systems required to ensure that they operate securely, and any data we process for our customers remains private. An external independent third-party certifies that Uptrends is compliant with the security standard.

View ISO certificate

Data storage

The confidentiality and integrity of your data are important to us, so we follow industry best practices complying with or exceeding ISO 27001 data storage security requirements. Also, we require the same level of security from any data centers we employ for data storage.

Personal data

Uptrends limits the amount of personal user data stored for the users that access the Uptrends portal. Uptrends stores the users' names, email addresses, and optionally, mobile phone numbers.

Data retention

If a customer closes an account or the trial expires, Uptrends deletes the account data 60 or 30 days afterward, respectively.

GDPR compliance

Uptrends is GDPR compliant. When signing up for a subscription with Uptrends, our Privacy Policy regulates the processing of your personal data. Learn how we take care of user privacy in Uptrends RUM.

Corporate security

Uptrends' security goes well beyond our data storage. We take security seriously in all aspects of our operation.

Staff education

Every Uptrends employee, contractor, and relevant third-party user attends awareness and security training at the time of hire with continued training and updates for the duration of their tenure with Uptrends.

ISMS

As part of ISO 27001 compliance, Uptrends has established an Information Security Management System (ISMS) that clearly states the internal information security practices and which operations, departments, and roles these processes and practices are responsible for and how to conduct them.

Confidentiality Agreements

Every employee is bound to signed Non-Disclosure and Confidentiality agreements legally binding them to adhere to Uptrends' confidentiality policy during their tenure and beyond.

Concerns and incidents

Have you noticed any abuse, misuse, exploitation, or experienced an incident with your account data or security? File a support ticket, and we'll get back to you.