“It’s important for us to monitor the uptime of our applications because we have SLAs with our customers.”

Inforing, a software vendor headquartered in Breda, the Netherlands, builds and customizes SaaS applications for governments, welfare organizations, colleges, and entrepreneurs. We spoke with Inforing’s CEO Richard Bosch.

“We’ve installed traffic lights in our office, and we use Uptrends' API to see whether there are any connection failures or longer response times.”

Always alert

In many ways, Uptrends is part of Inforing’s daily routines. The team even built a custom alerting system for their office using Uptrends' API.

“We use Uptrends all day long. We’ve installed traffic lights in our office, and we use Uptrends' API to see whether there are any connection failures or longer response times. If that happens, the traffic light starts flashing orange and red so that we know there’s something wrong, and my colleagues can start fixing the problem.”

Features for teams

As much as it’s a team effort to monitor large amounts of applications, using Uptrends is no different. With multiple alert definitions set up, Inforing escalates issues between team members based on the number of errors that occur. If an error keeps coming, alerts get escalated to more people.

“I am responsible for the configuration of Uptrends, and one of my colleagues takes care of first-tier incidents when Uptrends indicates that there is a problem. On a daily basis, there are two colleagues available for fixing the problems. We use the Slack integration to push alerts to dedicated Slack channels, so the right people know about problems immediately. It’s important for us to monitor the uptime of our applications because we have SLAs with our customers, so we are responsible for keeping the application up and running."

Maintaining service levels

Inforing has almost 250 uptime monitors running to watch the different environments for their customers. They have separate monitors to keep an eye on their acceptance, test, and production sites.

“Uptime and response time monitoring are the most frequent features we use. It’s important for us to monitor the uptime of our applications because we have SLAs with our customers, so we are responsible for keeping the application up and running. To help us with that task, we use Uptrends to monitor those service levels.”