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Phone alerts troubleshooting

I’m not receiving my alert phone calls

When you’re not receiving phone calls, please verify the following things:

  1. Is your country available in the list of supported countries below? If your country and country code is not on the list, unfortunately, you cannot use phone alerts at this time. Please let us know if your country is not on the list.
  2. If your country and country code is on the list of supported countries below and you’re not receiving alert phone calls, please try another outgoing phone number. You can change the outgoing phone number in the Phone alerts integration settings as described in Phone (voice) alert setup.
  3. Verify that the operator’s phone number is correct and that their country code is on the list of supported countries and codes below.

List of supported countries

Uptrends' provider for phone calls supports the following countries.
Is your country not in the list? Uptrends' team would love to hear it!

North America

Country Country code
Mexico (+52)
Puerto Rico (+1-787, +1-939)
United States & Canada (+1)

South America

Country Country code
Brazil (+55)
Peru (+51)


Country Country code
Austria (+43)
Belgium (+32)
Bulgaria (+359)
Cyprus (+357)
Czech Republic (+420)
Denmark (+45)
Estonia (+372)
Finland/Aland Islands (+358)
France (+33)
Germany (+49)
Greece (+30)
Hungary (+36)
Ireland (+353)
Italy (+39)
Latvia (+371)
Liechtenstein (+423)
Lithuania (+370)
Luxembourg (+352)
Malta (+356)
Monaco (+377)
Netherlands (+31)
Norway (+47)
Poland (+48)
Portugal (+351)
Romania (+40)
Serbia (+381)
Slovakia (+421)
Spain (+34)
Sweden (+46)
Switzerland (+41)
United Kingdom (+44)


Country Country code
Bahrain (+973)
Hong Kong (+852)
India* (+91)
Israel (+972)
Japan (+81)
Philippines (+63)
Russia/Kazakhstan (Limited support) (+7)
Thailand (+66)
Turkey and Northern Cyprus (+90)

*Due to national spam filters or do-not-call listings, SMS and voice alerts may not work for all operators. The knowledge base article China and India SMS and voice alert issues has more information on this.


Country Country code
South Africa (+27)


Country Country code
Australia/Cocos/Christmas Island (+61)
New Zealand (+64)

Setup guide for phone alerts

If you haven’t done so already, visit the knowledge base article Phone (voice) alert setup to guide you through setting up phone alerts in your account.

Still having trouble?

If you’re still having trouble with phone alerts, please let Uptrends know by sending Support a message!

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