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Phone alerts troubleshooting

We’re changing our user interface. Some info may not yet be up to date. Please check From classic to new UI.

I’m not receiving my alert phone calls

When you’re not receiving phone calls, please verify the following things:

  1. Is your country available in the list of supported countries below? If your country and country code is not on the list, unfortunately, you cannot use phone alerts at this time. Please let us know if your country is not on the list.
  2. If your country and country code is on the list of supported countries below and you’re not receiving alert phone calls, please try another outgoing phone number. You can change the outgoing phone number in the Phone alerts integration settings (learn how).
  3. Verify that the operator’s phone number is correct and that their country code is on the list of supported countries and codes below.

List of supported countries

Our provider for phone calls supports the following countries. Is your country not in the list? Our team would love to hear it!

North America

Mexico (+52)
Puerto Rico (+1-787, +1-939)
United States & Canada (+1)

South America

Brazil (+55)
Peru (+51)


Austria (+43)
Belgium (+32)
Bulgaria (+359)
Cyprus (+357)
Czech Republic (+420)
Denmark (+45)
Estonia (+372)
Finland/Aland Islands (+358)
France (+33)
Germany (+49)
Greece (+30)
Ireland (+353)
Italy (+39)
Latvia (+371)
Lithuania (+370)
Luxembourg (+352)
Malta (+356)
Netherlands (+31)
Norway (+47)
Poland (+48)
Portugal (+351)
Romania (+40)
Slovakia (+421)
Slovenia (+386)
Spain (+34)
Sweden (+46)
United Kingdom (+44)


Bahrain (+973)
Hong Kong (+852)
India* (+91)
Israel (+972)
Japan (+81)
Russia/Kazakhstan (+7)
Turkey (+90)

*Due to national spam filters or do-not-call listings, SMS and voice alerts may not work for all operators. Learn more


South Africa (+27)


Australia/Cocos/Christmas Island (+61)
New Zealand (+64)

Setup guide for phone alerts

This article guides you through setting up phone alerts in your account.

Still having trouble?

If you’re still having trouble with phone alerts, please let us know by sending us a message!

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