An SLA (or service level agreement) is a contract between providers of a service and its users, outlining the minimum level of acceptable service delivered. For example, if you wanted to host a website with a web hosting provider, oftentimes the web hosting company will tell you that they guarantee a certain percentage of uptime as part of their SLA. With Uptrends, you can monitor your SLA with a website, server, or web application provider or monitor an SLA you provide to your customers.
Check out the instructions in Setting up an SLA to get started on creating your SLA definition in Uptrends. You may create several SLA definitions, please see the knowledge base article Working with muliple SLA definitions to find out how you have to implement this.
The data gathered for your SLAs can be viewed on the SLA overview dashboard or it can be exported (as download or sent by email). This and how to recalculate data, if needed, is explained in the article Working with SLA data and reports .
Last but not least, if things don’t appear as you would expect them to, check out Missing SLA overview data to get some hints on what might be wrong here.